Terms of Use

Our personal data protection policy helps establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take your requirements into account and meet your expectations.

To honor your trust, ZONEACHAT INC., we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").

For complete transparency with you, and to guarantee you a secure use of our website La Zone Fitness in all its available versions and related applications (hereinafter the "ZONEACHAT INC. Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data, across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for its determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal areas on the ZONEACHAT INC. site.

To these ends, we strive to take all necessary measures to comply with applicable data protection law.

Thus, the undersigned ZONEACHAT INC. commits, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).

 

  1. WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of ZONEACHAT INC., if you have placed an order on the La Zone Fitness site, a customer of ZONEACHAT INC. if you have created a customer account but have not ordered products or services, or if you have browsed the La Zone Fitness site as a visitor without creating a customer account or placing an order.

 

  1. WHO ARE WE?

ZONEACHAT INC. is an LTD, registered under number 1180568983, represented by Serge, as President and CEO, with its registered office at 154 Rue Beaulieu, Victoriaville Quebec G6P 9H1, Canada

ZONEACHAT INC. publishes the La Zone Fitness Site and, as such, implements various processing of your Data as a data controller.

 

  1. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the La Zone Fitness site using cookies, if you create a customer account on the La Zone Fitness site, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).

Your personal data helps us to streamline your navigation on the La Zone Fitness site, as well as to offer you a more personalized experience. We can thus better process your orders, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.

 

3.2. Your navigation on the La Zone Fitness Site

To allow you to navigate the La Zone Fitness site, we process your data with your consent as the legal basis for this.

 

3.3. Processing your orders

To handle and process your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling services, our actions relating to the management of marketing and commercial prospecting for the La Zone Fitness site, as well as for the management, deliveries, and transportation of orders.

The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.

The legal obligation of ZONEACHAT INC. is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.

 

3.4. Installment payments

For orders concerned by installment payments and for certain customers, your data is processed to be able to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.

 

3.4.1 Klarna

In order to offer you Klarna's payment options, we may need to transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility criteria and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

 

3.5. Customer reviews

To be able to share your reviews with our customers and visitors and allow you to leave your review on the La Zone Fitness site, we use your data based on your consent or legitimate interest.

 

3.6. Payment recovery and fraud prevention

To enable payment recovery and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The application of this contract between the two parties as well as the legitimate interest of ZONEACHAT INC., as data controller, are the legal bases for this processing.

 

3.7. ZONEACHAT INC. advertising management operations

ZONEACHAT INC.'s advertising management operations are managed through the use of your data.

This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the body in charge of managing objections to telephone canvassing, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.

The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of ZONEACHAT INC.

 

  1. WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal services of La Zone Fitness.

They are not sent to third parties, except in the situations specified below:

To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or even the provision of guarantees or insurance.

For the implementation of installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a customer review collection and processing manager.

La Zone Fitness's advertising agency, for its part, is managed, thanks to your data, for the agency's clients and advertisers.

 

  1. DATA RETENTION

The data collected by La Zone Fitness is stored only for the time and assistance necessary for the implementation and accomplishment of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by La Zone Fitness for a certain period.

In current archives for prospects, for 3 years from the customer's last contact (they are therefore accessible by ZONEACHAT INC. services). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).

Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

 

  1. EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

 

6.2. You have the right to request the restriction of the processing of your Data.

Important note: to do this, you must contest the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue override yours.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, ZONEACHAT INC. will nevertheless be able to keep them in intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.

 

6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.

In the case of email prospecting, you have the right to request the modification or unsubscribe from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by navigating directly to the contact page of the La Zone Fitness site.

In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the La Zone Fitness site.

 

6.5. You have the right to transmit post-mortem prerogatives concerning the storage, erasure, and communication of your personal data.

In the absence of such prerogatives, your successors and heirs have the possibility to communicate with ZONEACHAT INC. to gain access to the uses of this data and allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.

You can also request that your data not be communicated to a third party in the event of death.

 

6.6. You have the right to claim your right to portability.

 

6.7. You have the right to withdraw your consent concerning the processing based on this legal basis.

Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.

 

6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your complaint (accompanied by your email, name, surname, copy of your ID, and postal address) to the data protection delegation of ZONEACHAT INC. by email to contact@lazonefitness.com and/or by post to ZONEACHAT INC., 154 Rue Beaulieu, Victoriaville Quebec G6P 9H1, Canada

We will send you a response within a maximum of one (1) month after the date of receipt of the complaint.

 

  1. COOKIES

7.1. What is a cookie?

When you browse a website like the ZONEACHAT INC. site, it may, depending on your choice, place a text file on your receiver (computer, phone, or tablet) via your browser.

This text file is called a COOKIE. This cookie then allows the website, such as La Zone Fitness, during the prescribed validity or registration period of the cookie, to identify your receiver when you make another visit.

Only the issuer of a cookie can read or modify the information contained in that cookie.

 

7.2. What are cookies used for on La Zone Fitness?

Different types of cookies can be categorized. Some are issued directly by ZONEACHAT INC. and its service providers, but some sometimes come from third-party companies.

 

7.2.1. Cookies issued by La Zone Fitness and its service providers

There are several categories of cookies that may be present on your device when you browse our website:

 

7.2.1.1. "Essential" Cookies

To access our site, "essential" cookies are necessary; for example, they allow you to place an order.

Without them, you might experience navigation problems on the site and be unable to place an order.

"Essential" cookies also enable La Zone Fitness to track its activity.

They can be placed on your device by La Zone Fitness or its service providers.

 

7.2.1.2. "Analytical and Personalization" Cookies

"Analytical and personalization" cookies are not mandatory, but they will facilitate your searches, optimize your experience with us, and allow us to better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. "Advertising" Cookies

Advertising cookies are displayed in the advertising spaces on our site. The benefit to you is an improved and optimized browsing experience through the presentation of relevant offers and advertisements.

To achieve this, "advertising" cookies will target your expectations in real-time and offer you advertising content tailored to your desires and current interests, based on your recent browsing history on other sites.

This helps avoid presenting you with irrelevant advertising content. At the same time, ZONEACHAT INC. prefers to have its offers and advertisements presented to users who will be interested in them.

The proposed advertising content may contain cookies issued by La Zone Fitness or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party computer applications to offer you the possibility to share content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.

These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. They can do this if, during your last navigation on the site, you were simultaneously connected or active on your device to your social network. We have no control over their use or the data they hold.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. Through these policies, you should then be able to manage your settings according to your preferences on the user accounts of each social network on which you are registered.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation     

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party providers of the advertiser...).

They can therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target and personalize their content if applicable.

 

7.3. Options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browsing software contains many options that you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.

However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with present cookies, these will be automatically stored on your device.

According to your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.

However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as for placing an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to store or access the cookies necessary for their operation.

 

7.3.1. How to choose your options according to your browser?

You have different options and choices available depending on your browser. To learn more, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

  1. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.

In this case, we ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).

The data protection officer can, upon your request, provide you with more information regarding data transfer.

 

  1. SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, as well as the identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.

 

  1. PROFILING AND AUTOMATED DECISION-MAKING

Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential for the conclusion or execution of the contract binding you to us.

This is how we can offer and carry out automated customer identification and "4x payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even though the decisions are automated; you can thus give your opinion and/or oppose the automatic decision.

 

  1. POLICY UPDATE AND REVIEW

Our personal data policy will be updated as necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).

 

All rights reserved – July 1, 2022